Audit Support Policy

Virtual Cost Segregation LLC

Effective date: January 5, 2026

1. Definitions

1.1 “Company,” “we,” “us” means Virtual Cost Segregation LLC. Where this Policy says the Company and its affiliates may perform an act, the act may be performed by the Company or by a person acting under its direction, and performance by that person is performance by the Company.

1.2 “Client,” “you” means the person or entity that purchased the Study and is named on the order.

1.3 “Study” means the cost segregation report, asset schedule, and supporting documentation we delivered to Client for a single identified property, in the form we delivered it.

1.4 “Representative” means the CPA, enrolled agent, or attorney engaged and paid by Client who is authorized to practice before the IRS on Client’s behalf.

1.5 “Inquiry” means a written notice, information document request, or examination correspondence from the IRS that questions a depreciation classification, cost allocation, or basis figure stated in the Study.

1.6 “Support Services” means the services described in Section 4, and nothing else. “Audit Support” is the marketing name for Support Services as defined here.

1.7 “Company Error” means either (a) a mathematical, transcription, or classification error in the Study that we made and that is not attributable to information supplied by Client or a third party, or (b) a classification stated in the Study that cannot be substantiated on the records we relied on. Whether either exists is determined by us under Section 8.2.

1.8 “Business Day” means Monday through Friday, excluding United States federal holidays.

1.9 “Documentation” means the Study as delivered. The Study contains its own supporting documentation: each asset’s classification, cost source, and quantity; the photographs each asset cross-references; each disclosed adjustment factor with its reference; and the inventory of source records reviewed. No separate documentation package is supplied under this Policy.

2. What this Policy is

2.1 Support Services are included in the Study fee. They are a service we perform in relation to our own work product. No separate fee or premium is charged.

2.2 Support Services are not insurance, not a warranty, not a guarantee, and not an indemnity. They confer no right to any payment.

2.3 We are not a certified public accounting firm, enrolled agent, or law firm. We do not practice before the IRS within the meaning of 31 CFR Part 10 (Circular 230). Nothing we provide is tax, legal, or accounting advice.

3. Eligibility and scope

3.1 Support Services apply only to the Study identified in Client’s order, for the property it describes.

3.2 Support Services cover only the classifications, allocations, and basis figures the Study itself states, for each federal return on which those figures are claimed, for the period stated in Section 7.1.

3.3 The Study must be used as delivered. If the Study, its schedule, or its figures were altered, re-cut, partially adopted, or combined with other analysis before filing, Support Services do not apply to the altered positions.

3.4 State and local matters are covered only where the state or local authority questions the same federal classification stated in the Study. State-specific conformity, decoupling, and apportionment questions are excluded.

4. Support Services

If an Inquiry is received and Client complies with Section 6, we will:

4.1 Respond in writing to questions about the Study’s methodology, cost sources, classifications, and calculations that the Study as delivered does not itself answer. The Study is the first response to any Inquiry, and Client or Representative supplies it to the IRS before requesting Support Services. Our written response is delivered to Client or Representative, who decides whether and how to transmit it to the IRS. Our written response is prepared for Client. Representative may use it in advising Client but may not rely on it as advice to Representative.

4.2 On request, re-supply a copy of the Study as delivered, which is the Documentation, if Client no longer has it.

4.3 Explain the Study’s methodology to Client and Representative.

4.4 Consult by telephone or video with Representative, for a reasonable number of sessions, throughout the examination of the Study’s classifications. The Company and its affiliates may take part in these sessions.

4.5 Work to a response standard of 3 Business Days for a written response, measured from the day we receive the complete Inquiry materials described in Section 6.2. The “response standard” named in our marketing, and statements that we respond “typically within” that period, describe this target. It is a good-faith target, not a warranty or a promise of time. Missing it creates no liability and no remedy.

4.6 At Client’s request, make available by telephone or video a person with knowledge of how the Study was prepared, as a fact witness on that subject only, for as long as the examination of the Study’s classifications continues. The Company and its affiliates may provide that person and may answer factual questions about the Study’s preparation in writing. In-person appearance is at our discretion and at Client’s expense for travel and time away.

5. What is not included

Support Services do not include, and we will not:

5.1 Represent Client before the IRS or any state or local tax authority, or practice before the IRS in any manner described in 31 CFR Part 10.

5.2 Appear at any meeting, conference, or hearing, correspond with the IRS, negotiate, advocate, or communicate with any tax authority on Client’s behalf.

5.3 Prepare, sign, review, or amend any tax return, election, Form 3115, or other filing.

5.4 Address any position, election, deduction, or issue the Study did not itself take or state. This includes bonus depreciation elections, grouping elections, passive activity or real estate professional status, and any deduction outside the Study.

5.5 Address state or local matters except as stated in Section 3.4.

5.6 Provide tax, legal, or accounting advice, or opine on the merits of any position beyond explaining the Study.

5.7 Pay, reimburse, advance, or indemnify any tax, penalty, interest, lost deduction, professional or legal fee, or any other cost or loss, whatever the outcome of an Inquiry.

5.8 Travel, attend a site inspection, or incur any out-of-pocket expense.

5.9 Guarantee that the IRS or any authority will accept any classification, deduction, or position, or that any Inquiry will conclude in Client’s favor. As the Study itself states, classifications remain subject to interpretation.

6. Client obligations

Support Services are conditioned on each of the following:

6.1 Notice. Client notifies us in writing at contact@virtualcostsegregation.com within 30 days after receiving the Inquiry.

6.2 Study first, then complete materials. Client provides the Study as delivered to Representative, and to the IRS through Representative, as the initial response to the Inquiry. Client then provides a complete copy of the Inquiry, including every notice, information document request, and examiner correspondence relating to the Study, and updates us as further correspondence arrives.

6.3 Representative and the Study. Client engages and pays a Representative and is responsible for giving Representative the Study as delivered. We work through Representative. If Client has no Representative, we deliver our written materials to Client and Client decides how to use them.

6.4 Cooperation. Client and Representative provide records, answer our questions promptly, and transmit our materials to the IRS themselves.

6.5 Authorization. If we ask, Client names Virtual Cost Segregation LLC, by its legal name and not an individual, as a designee on IRS Form 8821 so that we may receive and inspect information relating to the Inquiry. The designation covers the Company only; information we receive under it is shared with a person acting under our direction only as necessary to perform Support Services. We will never accept, request, or act under a Form 2848 power of attorney.

6.6 Truthfulness. Client confirms that the information supplied for the Study was accurate and complete, and supplies accurate and complete information during the Inquiry.

6.7 Fees. The Study fee has been paid in full.

7. Duration

7.1 Support Services remain available, subject to Section 9, for each federal return on which the Study’s stated classifications are claimed, until the period during which the IRS may assess tax on that return has expired under 26 U.S.C. §6501, including any extension of that period agreed with the IRS. The marketing phrase “for the life of your return” means exactly this. Support Services do not extend to a return on which the classifications are not claimed.

7.2 Later changes to the price or scope of Support Services for new orders do not reduce the Support Services attached to a Study already delivered.

8. Remedies

8.1 Sole and exclusive remedy. If we determine that the Study contains a Company Error, we will correct and re-issue the Study at no additional charge. The Company and its affiliates may perform the correction. Correction and re-issue is Client’s sole and exclusive remedy for any claim relating to the Study, this Policy, or Support Services, whether in contract, tort, statute, or otherwise.

8.2 Determination. We decide, reasonably and in good faith, whether a Company Error exists after reviewing the examiner’s position and the Study, and we explain our conclusion to Client in writing. An examiner’s proposed adjustment, by itself, does not establish a Company Error.

8.3 Discretionary refund. If we are unable to correct and re-issue the Study within a reasonable time, or in other extenuating circumstances, we may, in our sole discretion, refund part or all of the Study fee. A refund is not owed, is not triggered by any Inquiry outcome, and is not an admission that the Study was deficient. We may condition a refund on Client signing a written release of claims relating to the Study, in a form we provide.

8.4 Independence of exclusions. The exclusions in Section 8.5 and the cap in Section 8.6 are independent of the remedies in Sections 8.1 and 8.3 and apply even if a remedy is found to have failed of its essential purpose. If the remedy in Section 8.1 fails of its essential purpose, Client’s remedy is a refund of the fee paid for the Study.

8.5 Exclusion of damages. To the fullest extent permitted by law, we are not liable for any tax, penalty, interest, lost or disallowed deduction, professional or legal fee, lost profit, or any indirect, incidental, special, punitive, or consequential loss, however arising, even if we were advised of its possibility.

8.6 Cap on liability. Our total liability for all claims relating to the Study, this Policy, and Support Services shall not exceed the fee Client paid for the Study. This is the same limit stated in the Terms of Service.

9. Exclusions and termination

We may decline, suspend, or terminate Support Services for a Study, without liability, if:

9.1 Client or Representative supplied inaccurate, incomplete, or misleading information for the Study or during the Inquiry.

9.2 Client did not give notice within the period in Section 6.1, or did not supply complete Inquiry materials.

9.3 The Study was modified, partially adopted, or used other than as delivered.

9.4 The Inquiry arises from a change in statute, regulation, or IRS guidance after the Study’s delivery date, or from a position the Study did not take.

9.5 The property was sold, converted, altered, or its use changed before the Inquiry in a way not reflected in the Study.

9.6 Client assigned or transferred the Study or this Policy to any other person without our written consent.

9.7 Any amount owed to us is unpaid.

9.8 Client or Representative is abusive toward any person performing Support Services, or asks us to take any action described in Section 5.

9.9 A Representative was not engaged and the Inquiry has progressed to a stage that, in our judgment, requires practice before the IRS.

9.10 Client requested Support Services before supplying the Study as delivered to Representative, or to the IRS through Representative, as Section 6.2 requires.

10. General

10.1 No third-party beneficiaries. This Policy benefits Client only. Representative, any lender, purchaser, partner, or other person acquires no rights under it.

10.2 Changes to Support Services. We may modify or discontinue Support Services for orders placed after the change is posted. Changes are prospective only.

10.3 Relationship to Terms of Service. This Policy supplements the Terms of Service. On the subject of Support Services and remedies relating to the Study, this Policy controls; on every other subject, the Terms of Service control.

10.4 Governing law and venue. This Policy is governed by the laws of the State of Georgia, without regard to conflict of law principles, consistent with the Terms of Service. Any dispute arising from this Policy or the Study shall be resolved exclusively in the state or federal courts sitting in Fulton County, Georgia, and each party consents to that jurisdiction and venue.

10.5 Severability. If any provision is held unenforceable, it is limited to the minimum extent necessary and the remainder stays in effect.

10.6 Entire understanding. This Policy and the Terms of Service are the complete statement of Support Services. No marketing statement or conversation expands them.

10.7 Contact. contact@virtualcostsegregation.com